FAQ
A list of commonly asked questions and answers
Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For Thailand domestic orders we offer Standard mail, Express Mail (EMS) and Kerry shipping.
Q: Do you ship internationally?
A: We currently ship within the country only (Thailand).
Q: What payment methods do you accept?
A: Any method of payments acceptable by you. For example: We accept MasterCard, Visa, American Express, PayPal, Mobile banking, etc.
Q: What does the warranty cover?
A: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Q: Where are you located?
A: Our headquarter is located in Chiang Rai, Thailand.
Q: How can I contact you?
A: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at 053-711-921 , through our contact form, or through our chat assistant.